Fair Trading Charter & Important Holiday Information
HOW TO MAKE A BOOKING
First of all, please contact (01529) 455488 during normal office hours to check availability.
There should be a booking form within the holiday brochure, if there is not or you require additional copies, then these can be sent to you by return. You can also download a booking form from this website. You must complete this form fully and return it to us at the address stated below along with your deposits. This must be done within 7 days in order to secure your booking.
A receipt will be issued and sent out to you as soon as possible. Please ensure that you read these documents carefully and make us aware of any incorrect information.
PAYING FOR YOUR HOLIDAY
The standard deposit required for holidays in the United Kingdom is £50.00 per person and the deposit required for holidays to Ireland and the rest of Europe is £60.00 per person. In the event of any cancellation these deposits cannot be refunded. The balance for your holiday will be due no later than 7 weeks prior to the departure date. The date that your balance will be due is printed on your receipt and also advertised on the corresponding page in the holiday brochure. There will be no further reminder of this date, however, we will make contact with you to request payment. We do reserve the right to cancel your reservation if payment has not been made on or before the due date.
YOUR CONTRACT WITH US
By paying the relevant deposit you are binding all persons travelling to our Terms & Conditions. The contract is made when your booking is entered onto our reservations system and we issue a confirmation of booking. Please check your confirmation carefully to ensure all information is correct, and advise us immediately of any errors.
IF YOU CHANGE YOUR BOOKING
We will try our best to alter your reservation on your behalf, however, if these changes incur any charges by the relevant hotel then these charges will be passed on to you. An administration fee of £10.00 will be added to your account.
IF WE CHANGE YOUR BOOKING
Occasionally it may become necessary to amend an itinerary or change a hotel through no fault of our own, however we will contact you as soon as possible and we will endeavour to resolve any situation that may arise to the best of our ability.
IF YOU NEED TO CANCEL YOUR HOLIDAY
You or any member of your party may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and is communicated to us in writing via our office. You must pay cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday. Your cancellation will take effect from the date on which we receive your written confirmation of your cancellation. You must also return any tickets or vouchers you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies, such as ferries, hotel accommodation etc have been bought in on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs and the following scale of charged will be applied to the remainder:
IF WE NEED TO CANCEL YOUR HOLIDAY
In extreme circumstances it may become necessary for us to cancel your holiday due to the lack of support (very unlikely but nevertheless still possible). In this instance we will refund you all the monies paid.
All special needs and requests should be entered on the booking form. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance, or maybe unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and tour party are both physically and mentally capable of completing the itinerary. If you need advice or further information, you should contact our office. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet if applicable.
IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform your driver or the relevant supplier/resort representative immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally or should you remain dissatisfied please follow this up within 14 days of your return home by writing to A&P Travel (Tours) Ltd giving your booking reference number and all other relevant information, It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question and to our representative whilst in resort.
A&P Travel operate a strict no smoking policy on board our vehicles. This also includes the use of E-Cigarettes. We would ask you to respect other passengers. We do endeavour to make sufficient comfort stops throughout our journeys.
We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. If you are refused boarding on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges. If the refusal is on your return journey, we have the right to terminate the contract with you. We politely request that mobile phones are not used on the coach except for exceptional circumstances and personal entertainment players are only used with the suitable earphone attachments.
SENIOR CITIZENS BUS PASSES
On several of our UK holidays, it will be necessary for our driver/s to take a mandatory rest period. Therefore it is strongly recommended that you take your bus passes with you. These may be beneficial whilst in resort allowing you to visit more attractions whilst our driver is at rest. Please note a concessionary bus pass issued in England may not be permitted for use in Wales or Scotland.
PASSPORT, VISA & HEALTH INFORMATION
Currently for all holidays to Ireland and Jersey, you will require some sort of photographic identification. This can be in the form of a bus pass, photo driving licence, ID card or passport. For all continental holidays, you will require a full 10 year passport. Your passport must be valid for six months after your return. If you have any doubts about your status as resident or British subject, or you do not hold a full British passport, you must check with the embassies or consulates of the countries to be visited to confirm the passport or visa requirement needed in your particular circumstances. We cannot accept responsibility if passengers are not in possession of the correct travel documents. At this time no special requirements, such as inoculations, exist to any countries featured. It is, however, your responsibility to ensure that any special requirements are obtained before the date of departure.
Any items of lost property, if found by our driver will be returned back to our office in Osbournby. Items will only be kept for a maximum of 28 days before they will be disposed of. Any perishable or food goods will be disposed of immediately. Please take care of your own personal belongings.
All seats reserved will be on a first come first served basis. All requests for certain seats should be made clear at the time of booking. The seating configuration of our tour coaches can be found below. We do reserve the right to change the seating layout due to any operation issues such a mechanical breakdown.
The wearing of seat belts is mandatory at all times when seated.
ON BOARD TOILETS/WASHROOMS
All of our executive coaches are fitted with an on-board toilet/washroom. Please restrict the usage of these facilities to emergency use only. We will make regular comfort stops throughout our journey.
Gratuities are not included in the cost of the tour. Please check with your driver for any matters as such relating to hotel staff. Should you feel as though the quality of service deserves rewarding, we politely request that any gratuities are made on an individual basis rather than as a group. Any donations given to our drivers are gratefully appreciated.
We will be pleased to accept a maximum of two mobility scooters or walking aids per tour, however, these must be able to be dismantled into parts weighing no more than 20kgs per item. We will not accept the larger selection of mobility scooters due to health/safety issues for our drivers. Dimensions of the scooter must be given at the time of booking. The disabled person must be accompanied at both ends of the journey by somebody that can aid and assist with the dismantling/loading/unloading & reassembling of the scooter. It must be advised that in modern times, many holiday resorts benefit from a hiring of equipment service.
PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel arrangements and we are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, or mobilising) then this passenger must travel with an able-bodied companion or carer, and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Our drivers are unable to provide such assistance.
Please restrict your luggage to a medium size suitcase weighing no more than 18kgs per person. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach.
It is recommended that on tours that involve overnight accommodation en-route to our destination, a small overnight bag/case can be taken in addition to a medium sized suitcase. This allows the larger cases to be stowed overnight in the coach luggage hold (at your own risk) and saves the unnecessary hassle of taking the larger cases into the hotel just for one evening.
Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to a supplementary charge.
On any of our holidays there are only a limited amount of single rooms in our allocation from each hotel. When an additional single room is sourced from the hotel, it may carry an additional surcharge. It may be possible to have a double/twin room for sole use and this is at the discretion of each hotel.
We make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice.
The A&P Travel holiday brochure is issued subject to applicable Acts of Parliament and Government Regulations and the company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour runs.
A&P Travel (Tours) Ltd are members of the Confederation of Passenger Transport (CPT) and subsequently follow their guidelines. In order to comply with the Package Travel & Linked Travel Arrangements Regulations 2018, we have established a client trust account. All monies received are paid into a dedicated account which is completely separate from our day to day business trading account and these pre-paid funds are held securely until your holiday tour returns, providing protection for all of our holiday passengers. You can be confident that in the unlikely event of the financial failure of our company, your money will be reimbursed from this account.
DATA PROTECTION ACT
We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We must pass your information on to the relevant suppliers of your travel arrangements and we take full responsibility for ensuring that proper measures are in place to protect your information.
We strongly recommend that you do not travel without adequate travel insurance cover for your holiday. Therefore, A&P Travel require the name of your insurance provider, policy number and emergency contact numbers. This information should be stated on your booking form. Alternatively you can let our office staff know of this information at a later stage. A&P Travel cannot be held responsible for any costs incurred due to the lack of travel insurance. Please ask for further information regarding travel insurance cover at the time of booking.
All prices do not include meals, admission fees, etc, unless specifically stated in our itineraries. A&P Travel reserve the right to pass on any increase in price due to any further fuel prices or currency fluctuations. Our prices have been calculated at November 2020.
OFFICE ADDRESS AND OPENING HOURS
Please forward any correspondence to:
41a High Street,
Tel: (01529) 455488
Fax: (01529) 455198
Please respect our office hours as stated:
Monday - Friday 09.15 - 17.00 hrs
Saturday 09.00 - 12.00
In the event of an emergency only, please contact
Alan: +44 (0)7980 833849
Paul: +44 (0)7852 113446